Subscription FAQ

Can I cancel my subscription?
Yes, you can skip, pause, or cancel your subscription any time through your subscription portal, or by reaching out to us at hello@lilacst.com
Will I be able to change the lengths or styles of the lashes in my box?
Yes, you can change the lashes in your subscription as often as you want. Use your subscription portal to add, remove, or swap products. Please note that changes must be made 48 hours before your subscription order processes to reflect in that order.
How do I edit my subscription?
Simply log in to your Lilac St. account, click "Manage Subscriptions," and navigate to your subscription portal. There, you can: Add or remove products Change quantities Update your delivery frequency Skip an order Pause your subscription Need any help? Reach out to us at hello@lilacst.com, and a Customer Service Representative will assist you in making any subscription changes. Please note that changes must be made 48 hours before your subscription order processes to reflect in that order. 
Do I earn Rewards points on subscription orders?
Yes, every subscription order is eligible to earn points, which can be redeemed on any future order. Limit 1 reward per order.
Can I combine my subscription discount with other promotions?
Some qualifying promotions are stackable with subscription discounts, but subscribers always get extra perks like exclusive access to launches and sales.If an offer is not stackable with your subscription, it will be noted in the promotion details.