How will I know my order is processing?
Successfully placed orders will receive an email confirmation. Please check your spam filter or contact us for confirmation. If you need any assistance with your order, please contact us immediately at email@example.com. We will not be able to make changes to your order after it has been packed.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
How long does it take to process an order?
Please allow 1-3 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible, but we are a small team and we're not perfect. If you have questions about your order processing, please reach out to us at firstname.lastname@example.org
How long does shipping take?
We ship domestically (within the US) and to Canada. Shipping times depend on your location. All orders are shipped from California, so you'll likely get your order quicker if you live in Oakland than if you live in New York. Our shipping rates are quoted at 2-4 business days, but this is an estimate and not a guarantee. International shipping takes longer.
What happens if my order is lost in transit?
Due to the pandemic, shipping times have sometimes been extended across our carriers. Often when customers write in that a package is lost, it ends up arriving later due to delay. Because of this, our current policy for replacing orders is that the order's tracking information *must not have updated for at least 20 days*, including the initial scan-in (there have been delays of scanning received packages at our carriers as well). Thank you for your patience, and we hope that shipping times will return to normal soon.