How will I know my order is processing?
Successfully placed orders will receive an email confirmation. Please check your spam filter or contact us for confirmation. If you need any assistance with your order, please contact us immediately at hello@lilacst.com. We will not be able to make changes to your order after it has been packed.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
How long does it take to process an order?
Please allow 1-3 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible, but we are a small team and we're not perfect. If you have questions about your order processing, please reach out to us at hello@lilacst.com
How long does shipping take?
We ship to most countries across the globe. Shipping times depend on your location. All orders are shipped from California, so you'll likely get your order quicker if you live in Oakland than if you live in New York. We offer different shipping options depending on destination (some additional charges may apply):
Contiguous 49 US States
- Standard: 2-6 Business Days depending on location
- Express: 4-5 Business Days depending on location
- Priority: 2-3 Business Days
International
- International shipping times can vary depending upon country of destination
- Hawaii, Alaska, Puerto Rico
- Standard: 6-8 Business Days depending on location
- Priority: 2-3 Business Days
APO/PO Box
- Standard: 2-8 Business Days depending on location
Note: Express and Priority Shipping services are not available for supported International and APO/PO Box addresses at this time.
What happens if my order is lost in transit?
Shipping times can vary depending on weather conditions and peak shipping volumes. Often when customers write in that a package is lost, it ends up arriving later due to delay. Because of this, our current policy for replacing orders is that the order's tracking information *must not have updated for at least 20 days* (30 days for international orders), including the initial scan-in (there have been delays of scanning received packages at our carriers as well).