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FAQS

Product Details

  • We work tirelessly to source the best materials and the most talented lash artisans to produce trustworthy, lifelike, and lash loving products. We have tested hundreds of formulas in the process of creating our custom bonds, sealant, primer, and other accessories, and we know we’ve struck gold with our formulas.
  • Each lash is made of 100% vegan and cruelty-free premium Korean Silk PBT, body-safe glue, and nylon thread. (Except Espresso Originals, which are made with a cotton band.) Every wisp is lovingly handcrafted by talented lash artisans and rigorously tested for quality control.
  • Durability ultimately depends on application method, lifestyle, and individual body chemistry; our customers can get up to 10 days of lash wear with proper aftercare maintenance.
  • We encourage you to explore and experiment with different styles to find the ones that feel like YOU. But, if you’d like a little help in getting started, just take our 30-second Lash Quiz.
  • We’ll be honest: your first few applications might feel less like a walk in the park and more like a hike up a mountain, but we have tons of resources to help you on your way. Check out our How-To page, our Instagram, and our Facebook Group for our favorite application tips, tricks, and tutorials. Soon, you’ll go from Starter to St. Smart… and wondering why you didn’t make the switch sooner.
  • When you sign up for a Lash Club subscription, you’ll unlock up to 45% off lashes, 25% off accessories, plus exclusive early access to launches and sales. You can edit, pause, or cancel your membership at any time. Learn more here.

Rewards

  • You can redeem Rewards anytime by clicking the “Rewards” button in the bottom left corner—just be sure you’ve signed into your Lilac St. account first. Once you redeem a reward, your reward code will appear. Make sure you add the specific items for your reward to your cart (if applicable).
  • Your point total can be found on your Account page and our Rewards page.
  • Redeeming a reward code is quick and easy—just like our other discount codes, you’ll type it in at checkout. Please note that reward codes will only apply to the specific Reward Item you selected.
  • Unfortunately, our codes are not stackable and cannot be used with gift cards at this time.
  • Your rewards can be found at the bottom of our Rewards page under “My Rewards”—we also send them straight to your inbox for easy access. 
  • Our reward codes are specific to your Lilac St. account, so be sure you’re signed in before using them. Please note that discount codes and rewards codes cannot be used on Lash Club subscription orders. If this doesn’t solve your problem, please email us at hello@lilacst.com–we’re happy to help.
  • Our rewards codes are account-specific and non-transferable, but you can share your unique referral link with your friends and family to give them $10 off their first order (you’ll get $10 off, too).

STILL NEED HELP?

For any other questions, please send us a note at hello@lilacst.com

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