Refund Policy

• Returns

  Due to the hygienic nature of our products, we cannot offer returns.

• Exchanges

  We only replace items if they are defective or damaged. If you receive a defective or damaged item, please contact us at hello@lilacst.com with photos of your product and a description of the damage. We will exchange it for you free of charge. In some cases, we may need customers to return the original product. In those cases, we will provide you a return label (shipping paid by Lilac St.) for you to send your items back.

• Shipping

  If we ask you to return your defective or damaged products to exchange, we will provide you a return label, and you should then mail your products back to us. We will pay for shipping on replacement orders of defective products. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

• Still Need Help?

  For any other questions, please visit our FAQs page or send us a note at Hello@lilacst.com

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